Page 1 of 2

Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Wed Jan 16, 2019 8:22 pm
by nilushid
Event Notification

Location Affected:
Multiple suburbs , WA

Start time of event: 11/01/2019

Products Impacted:
Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues (Drop outs, Slow speed, Browsing ect) during peak times.

Estimated Time of Restoration:
The supplier is unable to provide us with an Estimated Time of Restoration at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Thu Jan 17, 2019 10:04 am
by IsuruB
Update

Outage is still ongoing.

We are following up with the Wholesale Supplier to identify the Root Cause of the outage.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Thu Jan 17, 2019 10:31 pm
by dilump
Update

Outage is still ongoing.

We are awaiting on the supplier feedback on the Root Cause of the outage.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Fri Jan 18, 2019 9:21 am
by rehanj
Update

Outage is still ongoing.

The supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Fri Jan 18, 2019 10:54 pm
by Dushyanthan
Update

Outage is still ongoing.

The supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Sat Jan 19, 2019 9:14 am
by IsuruB
Update

Outage is still ongoing.

The supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Sat Jan 19, 2019 10:33 pm
by Dushyanthan
Update

Outage is still ongoing.

The supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Sun Jan 20, 2019 9:25 am
by IsuruB
Update

The outage is still ongoing.

The Wholesale Supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Sun Jan 20, 2019 11:09 pm
by himarshaj
Update:

The outage is still ongoing.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Mon Jan 21, 2019 9:07 am
by IsuruB
Update:

The outage is still ongoing.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Mon Jan 21, 2019 9:48 pm
by nilushid
Update:

The supplier has done some changes to most of the services which are effected by this outage and we can see those services are stable now. They are in the middle of changing settings for other customers and the process will complete in the near future.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Tue Jan 22, 2019 9:11 am
by rasikak
Update:

Currently awaiting the confirmation from the supplier on the changes done for the other affected services.

The update will be available once it has been completed.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Tue Jan 22, 2019 10:46 pm
by nilushid
Update:

The supplier has done some changes to most of the services which are effected by this outage and we can see those services are stable now. They are in the middle of changing settings for other customers and the process will complete in the near future.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Wed Jan 23, 2019 9:08 am
by IsuruB
Update:

The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future.

Please await further updates.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Posted: Wed Jan 23, 2019 10:48 pm
by Dushyanthan
Update:

The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future.

Please await further updates.

Exetel apologizes for any inconvenience this may have caused.