Possible Fibre Network Outage - Acacia Ridge and Surrounding Suburbs , QLD

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nilushid
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Location: sydney

Possible Fibre Network Outage - Acacia Ridge and Surrounding Suburbs , QLD

Post by nilushid » Wed Jan 16, 2019 10:00 pm

Event Notification

Location Affected: Acacia Ridge and Surrounding Suburbs , QLD

Event Start Time:
16/01/2019

Products Impacted : Fibre / HFC

Additional Information: Some customers in the above mentioned area may experience connectivity issues (No Sync)

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
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Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Possible Fibre Network Outage - Acacia Ridge and Surrounding Suburbs , QLD

Post by IsuruB » Thu Jan 17, 2019 9:50 am

Update

Most of the reported services are now online, however we are following up with the wholesale supplier for further confirmation.

Exetel apologizes for any inconvenience this may have caused.

dilump
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Location: Sydney

Re: Possible Fibre Network Outage - Acacia Ridge and Surrounding Suburbs , QLD

Post by dilump » Thu Jan 17, 2019 10:26 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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