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Unplanned ADSL Network Outage - Canning Vale, WA

Posted: Fri Jan 18, 2019 6:35 pm
by rehanj
Event Notification

Location Affected : Stafford, QLD

Start time of event : 18/01/2019, 13:36 PM

Products Impacted : ADSL

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration : The supplier is unable to provide an Estimate Time of Restoration at this stage

Root cause : Unknown at this stage

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Posted: Fri Jan 18, 2019 10:47 pm
by Dushyanthan
Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Posted: Sat Jan 19, 2019 9:09 am
by IsuruB
Update:

The Wholesale Supplier advises that the outage is still ongoing.

Our wholesale supplier provides the current Estimated time of resolution as 21/01/2019 on or before Close of Business, but may be subject to change.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Posted: Sat Jan 19, 2019 10:29 pm
by Dushyanthan
Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Posted: Sun Jan 20, 2019 9:19 am
by IsuruB
Update:

Outage is still ongoing.

Our wholesale supplier provides the current Estimated time of resolution as on or before Close of Business on 22/01/2019, but may be subject to change.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Posted: Sun Jan 20, 2019 11:03 pm
by himarshaj
Update:

Outage is still ongoing.

Our wholesale supplier provides the current Estimated time of resolution as on or before Close of Business on 22/01/2019, but may be subject to change.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Posted: Mon Jan 21, 2019 8:46 am
by IsuruB
Update:

The outage is still ongoing.

Our wholesale supplier provides the current Estimated time of resolution as on or before Close of Business on 22/01/2019, but may be subject to change.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Posted: Mon Jan 21, 2019 9:39 pm
by nilushid
Update:

The outage is still ongoing.

Our wholesale supplier provides the current Estimated time of resolution as on or before Close of Business on 22/01/2019, but may be subject to change.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Posted: Tue Jan 22, 2019 10:41 pm
by nilushid
Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.