Unplanned ADSL Network Outage - Murarrie, QLD

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nilushid
Exetel Staff
Posts: 660
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned ADSL Network Outage - Murarrie, QLD

Post by nilushid » Sat Jan 19, 2019 5:38 pm

Event Notification

Location Affected :
Murarrie, QLD

Start time of event :
19/01/2019

Products Impacted : ADSL & PSTN

Additional Information :
Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration :
19/01/2019

Root cause :
Still investigating

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 107
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Murarrie, QLD

Post by Dushyanthan » Sat Jan 19, 2019 10:30 pm

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 269
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Murarrie, QLD

Post by IsuruB » Sun Jan 20, 2019 9:13 am

Update:

The wholesale supplier advises the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned ADSL Network Outage - Murarrie, QLD

Post by himarshaj » Sun Jan 20, 2019 10:56 pm

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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