Possible Fibre Network Outage - Mount Duneed & Armstrong Creek, VIC

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nilushid
Exetel Staff
Posts: 441
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Possible Fibre Network Outage - Mount Duneed & Armstrong Creek, VIC

Post by nilushid » Sat Jan 19, 2019 10:02 pm

Event Notification

Location Affected: Mount Duneed & Armstrong Creek, VIC

Event Start Time: 19/01/2019

Products Impacted :
Fibre

Additional Information:
Some customers in the above mentioned area may experience connectivity issues

Root cause :
Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 441
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplaned Fibre Network Outage - Mount Duneed,Ashbury, Sanctuary & Armstrong Creek, VIC

Post by nilushid » Sat Jan 19, 2019 10:20 pm

Update:

Location Affected: Mount Duneed, Ashbury, Sanctuary & Armstrong Creek, VIC

Outage confirmed by the supplier and they are investigating.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 156
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Fibre Network Outage - Mount Duneed & Armstrong Creek, VIC

Post by IsuruB » Sun Jan 20, 2019 9:03 am

Update:

The Wholesale Supplier advises that a localised power outage has been identified, and are currently unable to determine a time for restoration of power from the relevant parties. Generators have been installed temporarily to keep services online for now.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

himarshaj
Exetel Staff
Posts: 56
Joined: Wed Nov 07, 2018 6:09 pm

Unplanned Fibre Network Outage - Mount Duneed & Armstrong Creek, VIC

Post by himarshaj » Sun Jan 20, 2019 10:49 pm

Update:


The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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