Unplanned Fibre Network Outage - Burpengary East, QLD

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IsuruB
Exetel Staff
Posts: 151
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Fibre Network Outage - Burpengary East, QLD

Post by IsuruB » Mon Jan 21, 2019 12:24 pm

Event Notification

Location Affected : Burpengary East, QLD

Start time of event : 21/01/2019

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Resolution : The Wholesale supplier is unable to provide an Estimated Time of Resolution at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 439
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Burpengary East, QLD

Post by nilushid » Mon Jan 21, 2019 9:36 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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