Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD

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nilushid
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Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD

Post by nilushid » Wed Jan 30, 2019 6:33 pm

Event Notification

Location Affected : Eatons Hill and surrounding suburbs , QLD

Start time of event :
30/01/2019

Products Impacted :
ADSL

Additional Information :
Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration : The supplier is unable to provide an Estimate Time of Restoration at this stage

Root cause : Still Investigating

Exetel apologizes for any inconvenience this may have caused

judep
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Posts: 449
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD

Post by judep » Thu Jan 31, 2019 9:06 am

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD

Post by himarshaj » Thu Jan 31, 2019 10:26 pm

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 449
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD

Post by judep » Fri Feb 01, 2019 9:43 am

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 139
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD

Post by Dushyanthan » Fri Feb 01, 2019 11:08 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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