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Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Thu Jan 31, 2019 12:00 pm
by rehanj
Event Notification

Location Affected : Greenwell Point, NSW

Start time of event : 31/01/2019, 10:00 AEDT

Products Impacted : ADSL

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration : The supplier is unable to provide an Estimated Time of Restoration at this stage

Root cause : Supplier hardware failure

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Thu Jan 31, 2019 10:25 pm
by himarshaj
Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Fri Feb 01, 2019 9:42 am
by judep
Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Fri Feb 01, 2019 11:06 pm
by Dushyanthan
Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Sat Feb 02, 2019 9:03 am
by Dhilshan
Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Sat Feb 02, 2019 10:53 pm
by KrishanK
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Sun Feb 03, 2019 9:21 am
by IsuruB
Update:

The outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Sun Feb 03, 2019 11:30 pm
by KrishanK
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

However we can see that some services are came online during this investigation period.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Mon Feb 04, 2019 9:18 am
by judep
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Mon Feb 04, 2019 10:20 pm
by kavindip
Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Posted: Tue Feb 05, 2019 9:02 am
by IsuruB
Update

The outage has been successfully Restored.

Exetel apologizes for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues still persist.