Unplanned Fibre Network Outage - Point Cook, VIC

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rehanj
Exetel Staff
Posts: 564
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Point Cook, VIC

Post by rehanj » Thu Jan 31, 2019 1:00 pm

Event Notification

Location Affected : Point Cook, VIC

Start time of event : 31/01/2019

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration : The supplier is unable to provide an Estimated Time of Restoration at this stage

Root cause : The root cause is unknown at this stage

Exetel apologizes for any inconvenience this may have caused

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Post by himarshaj » Thu Jan 31, 2019 10:24 pm

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 461
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Post by judep » Fri Feb 01, 2019 9:41 am

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 153
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Post by Dushyanthan » Fri Feb 01, 2019 11:05 pm

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 230
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Post by Dhilshan » Sat Feb 02, 2019 9:03 am

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Unplanned ADSL Network Outage - Point Cook, VIC

Post by KrishanK » Sat Feb 02, 2019 10:53 pm

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Fibre Network Outage - Point Cook, VIC

Post by IsuruB » Sun Feb 03, 2019 8:58 am

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Post by KrishanK » Sun Feb 03, 2019 11:30 pm

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 461
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Post by judep » Mon Feb 04, 2019 9:18 am

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 186
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Post by kavindip » Mon Feb 04, 2019 10:20 pm

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Post by IsuruB » Tue Feb 05, 2019 8:54 am

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Post by himarshaj » Tue Feb 05, 2019 9:32 pm

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 461
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Post by judep » Wed Feb 06, 2019 9:12 am

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 153
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Post by Dushyanthan » Wed Feb 06, 2019 11:07 pm

Update

Outage is still ongoing.

Estimated Resolution Date : 07/02/2018 COB

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Post by IsuruB » Thu Feb 07, 2019 10:05 am

Update

The Wholesale supplier advises the outage has been successfully restored.

Please powercycle your modem / router and check if issues still persist.

Exetel apologizes for any inconvenience this may have caused.

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