Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

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nilushid
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Location: sydney

Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

Post by nilushid » Thu Jan 31, 2019 6:06 pm

Event Notification

Location Affected : Bendigo and Surrounding Surburbs, VIC

Start time of event :
31/01/2018

Products Impacted :
Fibre

Additional Information :
All the customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration :
The supplier is unable to provide an Estimate Time of Restoration at this stage

Root cause :
Still under investigation

Exetel apologizes for any inconvenience this may have caused

nilushid
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Posts: 700
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

Post by nilushid » Thu Jan 31, 2019 6:32 pm

Update:

Outage is still ongoing.

Root Cause :
Technician suspects that the optical fibre cable has been damaged. The supplier is investigation the damage now.

Estimated time of resolution: Due to the complexity of the outage, our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

himarshaj
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Re: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

Post by himarshaj » Thu Jan 31, 2019 10:48 pm

Update

Outage is still ongoing.

Root Cause : Root cause of the issue is identified as a fiber cable damage.

Estimated time of resolution: Due to the complexity of the issue, our wholesale supplier is unable to provide us with an Estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

judep
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Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

Post by judep » Fri Feb 01, 2019 9:46 am

Update

Outage is still ongoing.

Root Cause : Root cause of the issue is identified as a fiber cable damage.

Progress: 40m damaged cable is being replaced currently

Estimated time of resolution: Due to the complexity of the issue, our wholesale supplier is unable to provide us with an Estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
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Posts: 153
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Location: Sydney

Re: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

Post by Dushyanthan » Fri Feb 01, 2019 11:09 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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