Unplanned Fibre Network Outage - Pakenham, VIC

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judep
Exetel Staff
Posts: 446
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Pakenham, VIC

Post by judep » Wed Feb 06, 2019 9:36 am

Event Notification

Location Affected : Pakenham, VIC

Start time of event : 05/02/2019 18.30

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration : 06/02/2019 13.00

Root cause : The root cause is unknown at this stage

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 139
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Post by Dushyanthan » Wed Feb 06, 2019 10:53 pm

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 300
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Post by IsuruB » Thu Feb 07, 2019 9:32 am

Update

The Wholesale Supplier advises that the outage has been successfully restored.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.

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