Unplanned Fibre Network Outage -Avondale Heights, VIC

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nilushid
Exetel Staff
Posts: 698
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage -Avondale Heights, VIC

Post by nilushid » Wed Feb 06, 2019 1:59 pm

Event Notification

Location Affected :
Avondale Heights, VIC

Start time of event : 06/02/2019

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration : The supplier is unable to provide an Estimated Time of Restoration at this stage

Root cause :
Still investigating

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 148
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Avondale Heights, VIC

Post by Dushyanthan » Wed Feb 06, 2019 10:50 pm

Update:

Most of the reported services are now online.

We are still following up with the Wholesale Supplier for confirmation.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Avondale Heights, VIC

Post by IsuruB » Thu Feb 07, 2019 9:29 am

Update:

The Wholesale Supplier confirms the outage has been successfully restored.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.

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