Unplanned ADSL Network Outage - Collaroy, NSW

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IsuruB
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Location: Sydney

Unplanned ADSL Network Outage - Collaroy, NSW

Post by IsuruB » Tue Feb 19, 2019 11:55 am

Event Notification

Location Affected : Collaroy, NSW

Start time of event: 19/02/2019

Products Impacted : ADSL and Landline

Additional Information: Some customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration: 25/02/2019 Before Close of Business

Root cause : Still under Investigation

Exetel apologizes for any inconvenience this may have caused.

judep
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Posts: 454
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Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Post by judep » Tue Feb 19, 2019 10:24 pm

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration: 25/02/2019 Before Close of Business

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Post by IsuruB » Wed Feb 20, 2019 9:08 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration: 25/02/2019 Before Close of Business

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 454
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Post by judep » Thu Feb 21, 2019 9:44 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration: 25/02/2019 Before Close of Business

Exetel apologizes for the inconvenience caused.

nilushid
Exetel Staff
Posts: 698
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Post by nilushid » Thu Feb 21, 2019 11:01 pm

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration: 25/02/2019 Before Close of Business

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 454
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Post by judep » Fri Feb 22, 2019 9:38 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration: 25/02/2019 Before Close of Business

Exetel apologizes for the inconvenience caused.

Dushyanthan
Exetel Staff
Posts: 149
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Post by Dushyanthan » Fri Feb 22, 2019 10:48 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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