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Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Fri Feb 22, 2019 9:42 am
by judep
Locations Affected: All Sites, VIC

Event Start Time: 20/02/2018 10:50 AEDT

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Fri Feb 22, 2019 10:44 pm
by Dushyanthan
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Sat Feb 23, 2019 8:57 am
by rehanj
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Sun Feb 24, 2019 1:00 am
by KrishanK
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel do apologize for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Sun Feb 24, 2019 8:50 am
by IsuruB
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Sun Feb 24, 2019 10:34 pm
by Dushyanthan
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Mon Feb 25, 2019 9:08 am
by IsuruB
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Mon Feb 25, 2019 11:02 pm
by Dushyanthan
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Tue Feb 26, 2019 9:07 am
by IsuruB
Update:

The outage has been successfully restored by the Wholesale supplier.

Please powercycle your modem/router and test if issues persist.

Exetel apologizes for the inconvenience caused.