Unplanned Fibre Network Outage - Multiple Suburbs, QLD

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rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by rehanj » Mon Mar 25, 2019 10:43 am

Event Notification

Locations Affected : Yarrabilba, Chambers Pine, Logan Reserve, Sequana, Brookhaven, Waterford, Woodlands & Stoneleigh, QLD

Products Impacted : Fibre

Event Start Time : 25/03/2019 09:30 AM AEDT

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Additional Information : Most customers in the above mentioned area may experience no connectivity issues

Exetel apologizes for any inconvenience this may have caused

kavindip
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Posts: 242
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by kavindip » Mon Mar 25, 2019 11:09 pm

Update:

Outage is still ongoing.

Root cause : Fiber break

The Wholesale Supplier estimates the outage may be restored by 2 AM local time. However, the Estimated Time of the Resolution may be subjected to changed depending on the complexity of the work.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
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Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by IsuruB » Tue Mar 26, 2019 9:13 am

Update:

The Wholesale Supplier advises that the outage has been cleared and services restored.

Kindly powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.

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