Unplanned Fibre Network Outage - Multiple Suburbs, QLD

[IsuruB]

Event Notification

Locations Affected : Townsville, Cairns, Toowoomba and surrounding areas, QLD

Products Impacted : Fibre

Event Start Time : 27/03/2019 09:30 AM AEDT

Estimated Resolution : No Estimated Time of Resolution can be provided at this stage

Root Cause - The root cause is still under investigation by the Wholesale Supplier's Network Engineers

Additional Information : Most customers in the above mentioned areas may experience no connectivity issues

Exetel apologizes for any inconvenience this may have caused

[IsuruB]

Update:

The Wholesale Supplier has dispatched field technicians to site of suspected Fibre cut.

We will follow up further and post the latest update as soon as it is received.

Exetel apologies for any inconvenience caused.

[nilushid]

Update:

Technicians have reached the fault location and currently working on the fault. As per investigation, a Post hole borer has gone through multiple conduits, damaging multiple cables. The supplier is organizing machinery to open damage are. A new fiber cable has been organized to the location as well.

Due to the complexity of the fault, the supplier is unable to provide any exact time of restoration.

Exetel apologies for any inconvenience caused.

[SankhaB]

Update:

Fiber repair crew is still working on the fault.

An estimated time of resolution has not been provided by our supplier yet.

Exetel apologies for any inconvenience caused.

[judep]

Update:

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.