Unplanned ADSL Network Outage - Glenorie, NSW

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rehanj
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Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned ADSL Network Outage - Glenorie, NSW

Post by rehanj » Thu Mar 28, 2019 12:06 pm

Event Notification

Locations Affected : Glenorie, NSW

Products Impacted : ADSL

Event Start Time : 28/03/2019 11:40 AEDT

Estimated Resolution : No Estimated Time of Resolution can be provided at this stage

Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers

Additional Information : Most customers in the above mentioned area may experience no connectivity issues

Exetel apologizes for any inconvenience this may have caused

judep
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Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Glenorie, NSW

Post by judep » Fri Mar 29, 2019 9:32 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution is 29/03/2019 COB

Exetel apologizes for the inconvenience caused.

nilushid
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Location: sydney

Re: Unplanned ADSL Network Outage - Glenorie, NSW

Post by nilushid » Fri Mar 29, 2019 9:35 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

rehanj
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Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Glenorie, NSW

Post by rehanj » Sat Mar 30, 2019 9:02 am

Update

The wholesale supplier has informed us that this Outage event has unfortunately Re-occurred. Supplier technicians are currently working on providing a permanent resolution to this service disruption.

There is unfortunately no Estimated time of Resolution available from the supplier's end at this stage.

Exetel apologizes for the inconvenience caused.

nilushid
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Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Glenorie, NSW

Post by nilushid » Sat Mar 30, 2019 10:26 pm

Update:

The Wholesale supplier advises that the outage is still ongoing.

There is unfortunately no Estimated time of Resolution available from the supplier's end at this stage.

Exetel apologizes for the inconvenience caused.

IsuruB
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Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Glenorie, NSW

Post by IsuruB » Sun Mar 31, 2019 9:17 am

Update:

The Wholesale supplier advises that the has been successfully restored.

Please reboot your modem/router and check if issues persist.

Exetel apologizes for the inconvenience caused.

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