Planned Network Maintenance - Fibre - 5 York Street, Sydney , NSW 2000

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judep
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Location: Sri Lanka

Planned Network Maintenance - Fibre - 5 York Street, Sydney , NSW 2000

Post by judep » Mon Apr 01, 2019 9:03 am

Event Notification

Locations Affected: 5 York Street, Sydney 2000

Products Impacted : Fibre

Event Start Time: 03/04/2019 07:00 AM AEDT

Estimated Resolution : 03/04/2019 07:45 AM AEDT

Root cause : Our wholesale supplier states that this outage is necessary to complete the installation of the UPS system

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

judep
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Posts: 357
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Planned Network Maintenance - Fibre - 5 York Street, Sydney , NSW 2000

Post by judep » Tue Apr 02, 2019 8:47 am

Update:

The planned maintenance estimated time of resolution has elapsed

Most of the services are now online however we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Dushyanthan
Exetel Staff
Posts: 97
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Planned Network Maintenance - Fibre - 5 York Street, Sydney , NSW 2000

Post by Dushyanthan » Wed Apr 03, 2019 10:32 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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