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Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Sat Apr 06, 2019 12:06 am
by kavindip
Update

The supplier has informed that the rest of the fibre splicing continues.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Sat Apr 06, 2019 9:01 am
by judep
Update

The supplier has informed that the rest of the fibre splicing continues.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Sat Apr 06, 2019 9:51 am
by judep
Update:

Restoration Progress: Second cable repair underway. Traffic management in place and excavations are being performed for the replacement of damaged conduit. Multiple cable pits will then be drained in preparation to run 2kms of new 288 fibre optic cable. Cable hauling expected to commence tomorrow.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Sun Apr 07, 2019 9:06 am
by IsuruB
Update:

Repairs are still underway as per the previous update.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Sun Apr 07, 2019 10:12 pm
by himarshaj
Update:

Repairs are still underway as per the previous updates.

However most of the service are coming online at the moment.

Our wholesale supplier estimates the restoration of all services can be completed by 10/04/2019.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Mon Apr 08, 2019 9:58 am
by IsuruB
Update:

Most of the reported services are online at the moment, and the Wholesale Supplier is currently working on restoring the remaining services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Mon Apr 08, 2019 1:55 pm
by IsuruB
Update:

We have confirmation from the Wholesale Supplier that the outage has been restored for Wollongong, Nowra, Berkeley Vale, Campbelltown, Richmond, Mosman, Rockdale, Albury and suburbs surrounding these areas.

We are currently following up with the Wholesale Supplier on the restoration of services affected in Pendle Hill, Dubbo and suburbs surrounding these areas, but we are yet to receive an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Mon Apr 08, 2019 10:53 pm
by nilushid
Update:

The Fibre Repair Crew is now completing the fibre splicing work.

However, due to complexity of the work, Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Tue Apr 09, 2019 8:56 am
by IsuruB
Update:

The Wholesale Supplier's fibre crew has completed the splicing work to fully restore services affected in Pendle Hill, Dubbo and suburbs surrounding these areas.

Kindly powercycle your modem/router if issues still persist.

Exetel apologizes for any inconvenience this may have caused.