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Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Tue Apr 02, 2019 10:55 pm
by kavindip
Event Notification

Locations Affected : All Suburbs, NSW

Products Impacted : Fibre

Event Start Time : 02/04/2019 10:00 PM AEDT

Estimated Resolution : No Estimated Time of Resolution can be provided at this stage

Root Cause - The root cause is still under investigation by the Wholesale Supplier's Network Engineers

Additional Information : Most customers in the above mentioned areas may experience no connectivity issues

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Wed Apr 03, 2019 7:31 am
by chamikar
Update

Testing has identified cable damage approximately 17.5km from Chatswood exchange.

Our supplier technicians are currently working to restore impacted services.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Wed Apr 03, 2019 9:13 am
by rehanj
Update

The supplier has confirmed that a Team of Fibre technicians are currently at the site of the cable damage, and working on fixing the issue.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Wed Apr 03, 2019 11:38 am
by rehanj
Update

The supplier technician Team has confirmed that the Cable Damage has been caused by third party boring, which has broken 288 Fibres. The damage location is 543 Victoria Road, Ermington. The technician Team has already requested for the replacement Fibre to be brought in.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Wed Apr 03, 2019 2:11 pm
by IsuruB
Update:

We now have confirmation on the affected customer locations. Please note that customers in the listed locations and nearby suburbs will experience connectivity issues.

Locations Affected : Wollongong, Pendle Hill, Nowra, Berkeley Vale, Campbelltown, Richmond, Mosman, Rockdale, Dubbo and Albury

Root Cause : Fibre cut

Estimated Resolution : No Estimated Time of Resolution can be provided at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Wed Apr 03, 2019 2:39 pm
by rehanj
Update

The supplier technician Team has confirmed that the new cable has arrived at the site of the damage. The supplier may need traffic management engagement since the site is located on a major road.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Wed Apr 03, 2019 6:45 pm
by rasikak
Update

The supplier has advised, that traffic control was on site. They have advised that no work can commence until 20:00 EDST, due to peak traffic in the area.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Wed Apr 03, 2019 10:49 pm
by Dushyanthan
Update

The supplier has advised, currently technicians are on the site and working on the issue.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Thu Apr 04, 2019 8:48 am
by IsuruB
Update:

The Fibre Repair Crew are on site and have commenced splicing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Thu Apr 04, 2019 11:32 am
by rehanj
Update:

The supplier's Fibre crew has confirmed that 23 fibres have been repaired, splicing continues on the rest of the damaged fibres.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Thu Apr 04, 2019 4:19 pm
by rehanj
Update:

The supplier's Fibre crew has confirmed that 60 fibres have been repaired, splicing continues on the rest of the damaged fibres.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Thu Apr 04, 2019 9:24 pm
by KavindaS
Update:

The supplier's Fibre crew has confirmed that 96 fibres have been repaired, splicing continues on the rest of the damaged fibres.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Fri Apr 05, 2019 4:48 am
by Shukri
Update

The supplier's Fibre crew has confirmed that 168 fibres have been successfully spliced, On site fibre crew continue with overnight restoration on the rest of the damaged fibres.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Fri Apr 05, 2019 8:27 am
by Shukri
Update

ETR : Our wholesale supplier estimates the restoration of all fibres can be completed by 23:59 on Friday 05/04/2019

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Fri Apr 05, 2019 10:01 am
by rehanj
Update

The supplier's Fibre crew has confirmed that 216 fibres have been successfully spliced, restoration on the rest of the damaged fibres will continue throughout the day.

Estimated Time of Restoration : Our wholesale supplier estimates the restoration of all fibres can be completed by 23:59 on Friday 05/04/2019

Exetel apologizes for any inconvenience this may have caused.