Unplanned Fibre Network Outage - Multiple Suburbs, WA

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rehanj
Exetel Staff
Posts: 517
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by rehanj » Wed Apr 03, 2019 9:33 am

Event Notification

Locations Affected : Butler, Ridgewood, Alkimos, Jindalee and Quinns Rocks, WA

Products Impacted : Fibre

Event Start Time : 03/04/2019, 08:30 AEDT

Estimated Resolution : 03/04/2019, 17:00 AEDT

Root Cause - The wholesale supplier's Network Engineers are carrying out urgent maintenance work on the supplier's network

Additional Information : Most customers in the above mentioned areas may experience intermittent connectivity issues

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 97
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by Dushyanthan » Wed Apr 03, 2019 10:28 pm

Update:

Most of the services are now online however we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 245
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by IsuruB » Thu Apr 04, 2019 8:59 am

Update:

The Wholesale Supplier has confirmed that the outage has been restored.

Kindly power cycle your modem/ router and test the service if issues persist.

Exetel apologizes for the inconvenience caused.

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