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Unplanned Fibre Network Outage - Multiple Suburbs, WA

Posted: Wed Apr 03, 2019 9:33 am
by rehanj
Event Notification

Locations Affected : Butler, Ridgewood, Alkimos, Jindalee and Quinns Rocks, WA

Products Impacted : Fibre

Event Start Time : 03/04/2019, 08:30 AEDT

Estimated Resolution : 03/04/2019, 17:00 AEDT

Root Cause - The wholesale supplier's Network Engineers are carrying out urgent maintenance work on the supplier's network

Additional Information : Most customers in the above mentioned areas may experience intermittent connectivity issues

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Posted: Wed Apr 03, 2019 10:28 pm
by Dushyanthan
Update:

Most of the services are now online however we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Posted: Thu Apr 04, 2019 8:59 am
by IsuruB
Update:

The Wholesale Supplier has confirmed that the outage has been restored.

Kindly power cycle your modem/ router and test the service if issues persist.

Exetel apologizes for the inconvenience caused.