Unplanned Fibre Network Outage - Multiple Suburbs, VIC

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rehanj
Exetel Staff
Posts: 536
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rehanj » Thu Apr 11, 2019 4:18 pm

Event Notification

Locations Affected : Multiple Suburbs, VIC

Products Impacted : Fibre

Event Start Time : 13/03/2019

Additional Information : Some customers in the above mentioned areas may experience slow speeds during Peak time frames

Estimated Resolution : No Estimated Time of Resolution can be provided at this stage

Root Cause - The root cause is still under investigation by the Wholesale Supplier's Network Engineers

Exetel apologizes for any inconvenience this may have caused

rehanj
Exetel Staff
Posts: 536
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rehanj » Tue Apr 16, 2019 9:14 am

Update

The service issue is still ongoing from the supplier's end, and no Estimated Time of Restoration has been made available to us as of yet.

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 372
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by judep » Tue May 07, 2019 2:43 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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