Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

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rasikak
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Posts: 208
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Post by rasikak » Fri Apr 19, 2019 2:38 pm

Event Notification

Locations Affected : Fishing Point, NSW and Surrounding Suburbs

Products Impacted : ADSL

Event Start Time : 19/04/2019

Estimated Resolution : Not yet provided by the wholesale supplier

Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers

Additional Information : Most customers in the above mentioned area may experience no connectivity issues

Exetel apologizes for any inconvenience this may have caused

rasikak
Exetel Staff
Posts: 208
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Post by rasikak » Fri Apr 19, 2019 10:40 pm

Event Update

Wholesale supplier has advised that they are still investigating the service issue.

However they have given an Estimated restoration time - 23/04/2019 close of business

Affected suburbs are Fishing Point and Wangi Wangi

Exetel apologizes for any inconvenience this may have caused

rasikak
Exetel Staff
Posts: 208
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Post by rasikak » Sat Apr 20, 2019 9:10 am

Event Update

Wholesale supplier has advised they have found a fault at the Exchange which causes the outage and technicians are on site.

Given Estimated restoration time - 23/04/2019 close of business

Exetel apologizes for any inconvenience this may have caused

kavindip
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Posts: 96
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Post by kavindip » Sat Apr 20, 2019 10:43 pm

Update

The wholesale supplier advises that the outage is still ongoing.

Given Estimated restoration time - 23/04/2019 close of business

Exetel apologizes for any inconvenience this may have caused.

rehanj
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Posts: 535
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Post by rehanj » Sun Apr 21, 2019 9:00 am

Update

The wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration - 23rd April 2019, Close of Business

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 535
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Post by rehanj » Mon Apr 22, 2019 9:25 am

Update

The wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration - 23rd April 2019, Close of Business

Exetel apologizes for any inconvenience this may have caused.

judep
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Posts: 370
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Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Post by judep » Wed Apr 24, 2019 10:17 am

Update

The wholesale supplier advises that the outage is still ongoing.

Unfortunately Estimated Time of Restoration has extended until - 24/04/2019 Close of Business

Exetel apologizes for any inconvenience this may have caused.

judep
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Posts: 370
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Post by judep » Thu Apr 25, 2019 10:24 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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