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Planned Network Maintenance - Fibre - Multiple Suburbs, QLD

Posted: Tue Apr 30, 2019 9:13 am
by judep
Event Notification

Locations Affected: Yarrabilba, Stoneleigh, Logan Reserve, Chambers Pines, Sequana, Woodlands, Waterford QLD

Products Impacted : Fibre

Event Start Time: 01/05/2019 12:00 AM AEDT

Estimated Resolution : 01/05/2019 07:00 AM AEDT

Root cause : Planned Network Maintenance

Additional Information: Most customers in the above mentioned area may experience no connectivity during the outage window

Exetel apologizes for any inconvenience this may have caused

Re: Planned Network Maintenance - Fibre - Multiple Suburbs, QLD

Posted: Wed May 01, 2019 9:18 am
by judep
Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Re: Planned Network Maintenance - Fibre - Multiple Suburbs, QLD

Posted: Wed May 01, 2019 10:09 pm
by kavindip
Update:

The wholesale supplier has completed the planned maintenance successfully.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.