Unplanned Fibre Network Outage - Pines, QLD

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judep
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Location: Sri Lanka

Unplanned Fibre Network Outage - Pines, QLD

Post by judep » Fri May 03, 2019 3:31 pm

Event Notification

Locations Affected: Pines, QLD

Products Impacted : Fibre

Event Start Time: 03/05/2019 02.40PM AEDT

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Root Cause : Still Investigating

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

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nilushid
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Location: sydney

Re: Unplanned Fibre Network Outage - Pines, QLD

Post by nilushid » Fri May 03, 2019 8:20 pm

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

judep
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Posts: 266
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Pines, QLD

Post by judep » Sat May 04, 2019 9:15 am

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

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rasikak
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Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Pines, QLD

Post by rasikak » Sat May 04, 2019 10:37 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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