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Planned Network Maintenance - Fibre - Ngunnawal, ACT

Posted: Sat May 04, 2019 9:21 am
by judep
Event Notification

Locations Affected: Ngunnawal, ACT

Products Impacted : Fibre

Event Start Time: 07/05/2019 11:00 PM AEDT

Estimated Resolution : 08/05/2019 04:00 AM AEDT

Root cause : Planned maintenance carried out by our backhaul provider in Ngunnawal, ACT

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

Re: Planned Network Maintenance - Fibre - Multiple Suburbs, ACT

Posted: Mon May 06, 2019 9:04 am
by judep
Update:

Our supplier has advised that few other locations will be affected by the planned maintenance:
Canberra Shopping Centre, Jackson View, Isabella Gardens, The Grove - ACT

Apologies for the inconvenience caused by this issue.

Re: Planned Network Maintenance - Fibre - Multiple Suburbs, ACT

Posted: Tue May 07, 2019 9:22 am
by judep
Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Exetel apologizes for the inconvenience caused.

Re: Planned Network Maintenance - Fibre - Ngunnawal, ACT

Posted: Tue May 07, 2019 10:12 pm
by KrishanK
Update:

Planned Network Maintenance is still ongoing from the supplier end and currently the scheduled time to complete the work is Wed, 8th of May 2019 0700.

We are still awaiting for the final confirmation from the wholesale provider

Exetel do apologize for the inconvenience caused.

Re: Planned Network Maintenance - Fibre - Ngunnawal, ACT

Posted: Thu May 09, 2019 9:30 am
by IsuruB
Update:

The Wholesale Supplier advises the planned maintenance in the previously mentioned locations (Canberra Shopping Centre, Jackson View, Isabella Gardens, The Grove) has successfully been completed.

Please reboot your modem/router and check if you continue to experience issues.

Exetel apologizes for the inconvenience caused.