Unplanned Fibre Network Outage - Cairnlea, VIC

Old, inactive threads
Post Reply
rasikak
Exetel Staff
Posts: 211
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned Fibre Network Outage - Cairnlea, VIC

Post by rasikak » Sun May 05, 2019 10:47 pm

Event Notification

Locations Affected : Cairnlea, VIC

Products Impacted : Fibre

Event Start Time : 05/05/2019, 08:00 AEST

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Additional Information : Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 372
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Cairnlea, VIC

Post by judep » Mon May 06, 2019 8:53 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 372
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Cairnlea, VIC

Post by judep » Tue May 07, 2019 9:33 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 372
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Cairnlea, VIC

Post by judep » Tue May 07, 2019 5:19 pm

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Power issue at the communications room in Furlong which made the supplier main router to turn off

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Post Reply