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Unplanned Fibre Network Outage - Highland Views, NSW

Posted: Mon May 06, 2019 2:01 pm
by nilushid
Event Notification

Locations Affected : Highland Views, NSW

Products Impacted : Fibre

Event Start Time : 06/05/2019

Estimated Resolution :
No Estimated Time of Resolution has been provided at this stage

Additional Information : Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Posted: Mon May 06, 2019 10:07 pm
by nilushid
Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Posted: Tue May 07, 2019 9:27 am
by judep
Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Posted: Tue May 07, 2019 10:06 pm
by KrishanK
Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution at the moment.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Posted: Wed May 08, 2019 9:04 am
by judep
Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Posted: Wed May 08, 2019 10:31 pm
by nilushid
Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.