Unplanned PSTN Outage - Maroubra, NSW

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rasikak
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Posts: 217
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned PSTN Outage - Maroubra, NSW

Post by rasikak » Mon May 06, 2019 7:56 pm

Event Notification

Locations Affected : Maroubra, NSW

Products Impacted : PSTN

Event Start Time : 04/05/2019

Estimated Resolution : Not yet provided by the wholesale supplier

Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers

Additional Information : Most customers in the above mentioned area may experience service issues on their phone service

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 674
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by nilushid » Mon May 06, 2019 10:06 pm

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 392
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by judep » Tue May 07, 2019 9:50 am

Update:

Outage is still ongoing.

Estimated time of resolution: 13/05/2019 COB

Exetel apologizes for any inconvenience this may have caused.

KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by KrishanK » Tue May 07, 2019 10:18 pm

Update:

Outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 in AEST.

Exetel do apologize for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 674
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by nilushid » Wed May 08, 2019 10:33 pm

Update:

Outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 in AEST.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 282
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by IsuruB » Thu May 09, 2019 9:47 am

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 119
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by kavindip » Thu May 09, 2019 9:50 pm

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 282
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by IsuruB » Fri May 10, 2019 9:44 am

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

The root cause has now been identified as a cable cut.

Exetel apologizes for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 119
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by kavindip » Fri May 10, 2019 11:00 pm

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

The root cause has been identified to be a cable cut.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 392
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by judep » Sat May 11, 2019 9:38 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by himarshaj » Sun May 12, 2019 10:32 pm

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

nilushid
Exetel Staff
Posts: 674
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by nilushid » Mon May 13, 2019 9:18 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 392
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned PSTN Outage - Maroubra, NSW

Post by judep » Mon May 13, 2019 10:45 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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