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Unplanned PSTN Outage - Maroubra, NSW

Posted: Mon May 06, 2019 7:56 pm
by rasikak
Event Notification

Locations Affected : Maroubra, NSW

Products Impacted : PSTN

Event Start Time : 04/05/2019

Estimated Resolution : Not yet provided by the wholesale supplier

Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers

Additional Information : Most customers in the above mentioned area may experience service issues on their phone service

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Mon May 06, 2019 10:06 pm
by nilushid
Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Tue May 07, 2019 9:50 am
by judep
Update:

Outage is still ongoing.

Estimated time of resolution: 13/05/2019 COB

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Tue May 07, 2019 10:18 pm
by KrishanK
Update:

Outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 in AEST.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Wed May 08, 2019 10:33 pm
by nilushid
Update:

Outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 in AEST.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Thu May 09, 2019 9:47 am
by IsuruB
Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Thu May 09, 2019 9:50 pm
by kavindip
Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Fri May 10, 2019 9:44 am
by IsuruB
Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

The root cause has now been identified as a cable cut.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Fri May 10, 2019 11:00 pm
by kavindip
Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

The root cause has been identified to be a cable cut.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Sat May 11, 2019 9:38 am
by judep
Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Sun May 12, 2019 10:32 pm
by himarshaj
Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Mon May 13, 2019 9:18 am
by nilushid
Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

Re: Unplanned PSTN Outage - Maroubra, NSW

Posted: Mon May 13, 2019 10:45 pm
by judep
Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.