Unplanned Fibre Network Outage - Multiple Suburbs, QLD

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judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by judep » Tue May 07, 2019 2:41 pm

Event Notification

Locations Affected: Acacia Ridge and Surrounding Suburbs, QLD

Products Impacted : Fibre

Event Start Time: 07/05/2019 13:45 PM AEDT

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Root cause : Still Investigating

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

nilushid
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Posts: 660
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by nilushid » Tue May 07, 2019 4:28 pm

Update:

Outage is still ongoing.

Root Cause: The supplier has identified a Fibre break in the network, causing this outage. Field engineers are being engaged to attend to isolate the break

Estimated time of resolution: Due to the complexity of the work, Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

rasikak
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Posts: 208
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by rasikak » Tue May 07, 2019 6:33 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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