Unplanned Fibre Network Outage - Cairnlea, VIC

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nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Cairnlea, VIC

Post by nilushid » Wed May 08, 2019 7:26 pm

Event Notification

Locations Affected : Cairnlea, VIC

Products Impacted : Fibre

Event Start Time : 08/05/2019

Estimated Resolution :
No Estimated Time of Resolution has been provided at this stage

Additional Information : Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Cairnlea, VIC

Post by nilushid » Wed May 08, 2019 10:30 pm

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Cairnlea, VIC

Post by IsuruB » Thu May 09, 2019 9:38 am

Update:

The Wholesale Supplier advises the outage has been successfully cleared.

Please reboot your modem/router and check if you continue to experience issues.

Exetel apologizes for the inconvenience caused.

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