Possible Fibre Network Outage - Multiple Suburbs, VIC

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IsuruB
Exetel Staff
Posts: 231
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Possible Fibre Network Outage - Multiple Suburbs, VIC

Post by IsuruB » Thu May 09, 2019 12:01 pm

Event Notification

Locations Affected : Multiple Suburbs, VIC

Products Impacted : Fibre

Event Start Time : 09/05/2019

Estimated Resolution : We are unable to provide an Estimated Time of Resolution at this stage.

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

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nilushid
Exetel Staff
Posts: 595
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Possible Fibre Network Outage - Multiple Suburbs, VIC

Post by nilushid » Thu May 09, 2019 5:57 pm

Update

The outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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