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Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Thu May 09, 2019 11:07 pm
by kavindip
Event Notification

Locations Affected : Multiple Suburbs, NSW

Products Impacted : Fibre

Event Start Time : 09/05/2019

Estimated Resolution : We are unable to provide an Estimated Time of Resolution at this stage.

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Fri May 10, 2019 9:26 am
by IsuruB
Update:

The outage is still under investigation by the Wholesale Supplier.

The Supplier is unable to provide an Estimated Time of Resolution at this stage.

The affected areas at the moment have been identified to be Blacktown and its surrounding suburbs.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Fri May 10, 2019 11:29 am
by IsuruB
Update:

Most of the reported services are now seen to be online at the moment., and we are following up with the Wholesale Supplier for confirmation.

Kindly powercycle your modem/router and check if your service is still down.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Fri May 10, 2019 2:22 pm
by IsuruB
Update:

The Wholesale Supplier confirms that the outage has been successfully cleared.

Kindly powercycle your modem/router and check if your service is still down.

Exetel apologizes for any inconvenience this may have caused.