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Unplanned Network Outage - Fibre - All Suburbs, VIC

Posted: Mon May 13, 2019 7:17 pm
by judep
Event Notification

Locations Affected: All Suburbs, VIC

Products Impacted : Fibre

Event Start Time: 13/05/2019 06:30PM AEST

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Root cause : Still Investigating

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Network Outage - Fibre - All Suburbs, VIC

Posted: Mon May 13, 2019 7:32 pm
by judep
Update:

A fix has been applied

We can now see data traffic on the affected link, kindly power cycle the modem/router and re test the service

Root Cause - Still investigating

Exetel apologizes for the inconvenience caused.

Re: Unplanned Network Outage - Fibre - All Suburbs, VIC

Posted: Tue May 14, 2019 11:23 am
by IsuruB
Update:

We are able to see the reported services now online.

The root cause has been identified as a Network configuration issue and has been corrected.

Please power cycle your modem / router and check if issues persist.

Exetel apologizes for the inconvenience caused.