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Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Posted: Tue May 14, 2019 1:20 pm
by rasikak
Locations Affected : Goodna and Surrounding Suburbs, QLD

Products Impacted : Fibre

Event Start Time : 14/05/2019 13.10PM AEST

Estimated Resolution : We are unable to provide an Estimated Time of Resolution at this stage.

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Posted: Tue May 14, 2019 3:14 pm
by nilushid
Update:

Outage is still ongoing.

Root cause: Supplier technicians have identified a potential fibre break 5.5kms out of Rochedale Exchange. Fibre technician has identified broken aerial fibre across School Rd and Miles Platting Rd in Eight Mile Plains QLD. The damage is being assessed and an action plan to repair is being prepared.

Estimated time of resolution: Due to the complexity of the work our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Posted: Tue May 14, 2019 7:31 pm
by nilushid
Update:

Outage is still ongoing.

The supplier advised that the fibre team is currently on site and one end of cable has been hauled and prepping has begun. Team expecting to start splicing work in approx. 2 hours.

Estimated time of resolution: Due to the complexity of the work our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Posted: Tue May 14, 2019 9:08 pm
by nilushid
Update:

Outage is still ongoing.

The supplier technicians has confirmed that the splicing has commenced.

Estimated time of resolution: Due to the complexity of the work our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Posted: Tue May 14, 2019 11:43 pm
by Dhilshan
Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.