Unplanned Fibre Network Outage - Logan Reserve, Waterford and Yarrabilba, QLD

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rasikak
Exetel Staff
Posts: 220
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned Fibre Network Outage - Logan Reserve, Waterford and Yarrabilba, QLD

Post by rasikak » Tue May 14, 2019 1:54 pm

Locations Affected : Logan Reserve, Waterford and Yarrabilba, QLD

Products Impacted : Fibre

Event Start Time : 14/05/2019 13.00PM AEST

Estimated Resolution : We are unable to provide an Estimated Time of Resolution at this stage.

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Logan Reserve, Waterford and Yarrabilba, QLD

Post by nilushid » Tue May 14, 2019 9:13 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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