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Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Fri May 24, 2019 6:32 pm
by nilushid
Event Notification

Location Affected : Frenchs Forest and surrounding suburbs, NSW

Start time of event: 24/05/2019, 08:00 AEDT

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration (ETR) :
We are unable to provide an ETR at this stage

Root cause :
Still under Investigation

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Sat May 25, 2019 12:11 pm
by judep
Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Sat May 25, 2019 10:27 pm
by Dushyanthan
Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Sun May 26, 2019 9:02 am
by judep
Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Sun May 26, 2019 10:14 pm
by Dushyanthan
Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Mon May 27, 2019 10:49 am
by rehanj
Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Mon May 27, 2019 10:21 pm
by rasikak
Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Tue May 28, 2019 9:44 am
by judep
Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Tue May 28, 2019 10:48 pm
by rasikak
Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Wed May 29, 2019 10:08 am
by judep
Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.