Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

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tharmesk
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Location: Sydney

Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Post by tharmesk » Sun May 26, 2019 10:50 am

Location Affected : Multiple suburbs, QLD

Start time of event: 26/05/2019, 08:30 AEDT

Products Impacted : Fibre/Copper

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration (ETR) : We are unable to provide an ETR at this stage

Root cause : Multiple equipment failure in AAPT data centre

Exetel apologizes for any inconvenience this may have caused.

tharmesk
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Posts: 63
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Post by tharmesk » Sun May 26, 2019 11:51 am

Update:

Kindly be advised that the outage is still ongoing.

Troubleshooting confirmed Hardware failure on IP device, spares are being sourced for replacement.

Supplier could not confirm an Estimated time of restoration as of now.

Exetel apologizes for the inconvenience caused.

tharmesk
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Posts: 63
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Post by tharmesk » Sun May 26, 2019 1:16 pm

Update:

Most of the affected services are online now.

However, supplier has advised that the restoration work is still ongoing.

Exetel apologizes for the inconvenience caused

tharmesk
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Posts: 63
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Post by tharmesk » Sun May 26, 2019 3:45 pm

Update:

Certain number of impacted services are restored.

Supplier's engineers are still working to restore remaining services.

Exetel apologizes for the inconvenience caused.

sachindaL
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Location: Sydney

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Post by sachindaL » Sun May 26, 2019 7:06 pm

Update:

Supplier engineers are still working working on the reported service outage.

Exetel apologizes for the inconvenience caused.

kaushalyap
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Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Post by kaushalyap » Mon May 27, 2019 3:05 am

Update:

The restoration works are continuing and services are progressively restoring.
Supplier's engineers are working to restore remaining services.

Exetel apologizes for the inconvenience caused.

kaushalyap
Exetel Staff
Posts: 11
Joined: Tue Apr 02, 2019 1:25 pm

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Post by kaushalyap » Mon May 27, 2019 5:58 am

Update:

Service migration has completed. If your service still be experiencing issues, please power-cycle the NTU and retest the service.

tharmesk
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Posts: 63
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Post by tharmesk » Mon May 27, 2019 1:08 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your router and NTU, and test the service.

Apologies for any inconvenience caused.

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