Location Affected : Multiple suburbs, QLD
Start time of event: 26/05/2019, 08:30 AEDT
Products Impacted : Fibre/Copper
Additional Information : Most customers in the above mentioned area may experience connectivity issues
Estimated Time of Restoration (ETR) : We are unable to provide an ETR at this stage
Root cause : Multiple equipment failure in AAPT data centre
Exetel apologizes for any inconvenience this may have caused.
Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Update:
Kindly be advised that the outage is still ongoing.
Troubleshooting confirmed Hardware failure on IP device, spares are being sourced for replacement.
Supplier could not confirm an Estimated time of restoration as of now.
Exetel apologizes for the inconvenience caused.
Kindly be advised that the outage is still ongoing.
Troubleshooting confirmed Hardware failure on IP device, spares are being sourced for replacement.
Supplier could not confirm an Estimated time of restoration as of now.
Exetel apologizes for the inconvenience caused.
Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Update:
Most of the affected services are online now.
However, supplier has advised that the restoration work is still ongoing.
Exetel apologizes for the inconvenience caused
Most of the affected services are online now.
However, supplier has advised that the restoration work is still ongoing.
Exetel apologizes for the inconvenience caused
Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Update:
Certain number of impacted services are restored.
Supplier's engineers are still working to restore remaining services.
Exetel apologizes for the inconvenience caused.
Certain number of impacted services are restored.
Supplier's engineers are still working to restore remaining services.
Exetel apologizes for the inconvenience caused.
Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Update:
Supplier engineers are still working working on the reported service outage.
Exetel apologizes for the inconvenience caused.
Supplier engineers are still working working on the reported service outage.
Exetel apologizes for the inconvenience caused.
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- Exetel Staff
- Posts: 34
- Joined: Tue Apr 02, 2019 1:25 pm
Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Update:
The restoration works are continuing and services are progressively restoring.
Supplier's engineers are working to restore remaining services.
Exetel apologizes for the inconvenience caused.
The restoration works are continuing and services are progressively restoring.
Supplier's engineers are working to restore remaining services.
Exetel apologizes for the inconvenience caused.
-
- Exetel Staff
- Posts: 34
- Joined: Tue Apr 02, 2019 1:25 pm
Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Update:
Service migration has completed. If your service still be experiencing issues, please power-cycle the NTU and retest the service.
Service migration has completed. If your service still be experiencing issues, please power-cycle the NTU and retest the service.
Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Update:
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your router and NTU, and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your router and NTU, and test the service.
Apologies for any inconvenience caused.