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Unplanned Fibre Network Outage - Pimpama and Surrounding Suburbs, QLD

Posted: Sun May 26, 2019 11:09 am
by judep
Event Notification

Locations Affected: Pimpama and Surrounding Suburbs, QLD

Products Impacted : Fibre

Event Start Time: 26/05/2019 8:30 AM AEST

Estimated Resolution : 28/05/2019 COB

Root cause : Hardware failure on wholesale supplier infrastructure

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Pimpama and Surrounding Suburbs, QLD

Posted: Sun May 26, 2019 10:24 pm
by Dushyanthan
Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services.

Estimated Time of Resolution is set to 28/05/2019 close of business.

However from our end we can see most of the services are online.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Pimpama and Surrounding Suburbs, QLD

Posted: Mon May 27, 2019 9:25 am
by rehanj
Update

The supplier has confirmed that the Outage is still Ongoing.

The Estimated Time of Resolution is set to 28/05/2019, by the close of business.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Pimpama and Surrounding Suburbs, QLD

Posted: Tue May 28, 2019 8:58 am
by judep
Update

The supplier has confirmed that the Outage is still Ongoing.

The Estimated Time of Resolution is set to 28/05/2019, by the close of business.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Pimpama and Surrounding Suburbs, QLD

Posted: Tue May 28, 2019 10:48 pm
by rasikak
Restored:

Our supplier advises outage is restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.