Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC

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judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC

Post by judep » Fri Jun 07, 2019 9:00 am

Event Notification

Locations Affected: Arcadia (Officer), Kaduna Park (South Officer), VIC

Products Impacted : Fibre

Event Start Time: 12/06/2019 02:00 AM AEST

Estimated Resolution : 12/06/2019 04:00 AM AEST

Root cause : Planned maintenance carried out by our backhaul provider. This will interrupt phone and internet services for up to 2 hours during the outage window.

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 461
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC

Post by judep » Wed Jun 12, 2019 9:17 am

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Exetel apologizes for the inconvenience caused.

IsuruB
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Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC

Post by IsuruB » Thu Jun 13, 2019 9:14 am

Update:

The planned maintenance has been successfully completed.

Please powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.

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