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Unplanned ADSL Network Outage - Fishing Point, NSW

Posted: Wed Jul 10, 2019 4:59 pm
by kavindip
Event Notification

Locations Affected: Fishing Point, NSW

Products Impacted : ADSL

Event Start Time: 10/07/2019 04:00 PM AEST

Estimated Resolution : 12/07/2019 07:00 PM AEST

Root cause : Still under investigation

Additional Information: Most customers in the above mentioned area may experience loss of connectivity

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned ADSL Network Outage - Fishing Point, NSW

Posted: Wed Jul 10, 2019 10:31 pm
by kavindip
Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution - 12/07/2019 07:00 PM AEST

Exetel apologizes for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Fishing Point, NSW

Posted: Thu Jul 11, 2019 10:58 am
by rehanj
Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Resolution (ETR) - The supplier has unfortunately extended the ETR for 15/07/2019 07:00 PM AEST

Exetel apologizes for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Fishing Point, NSW

Posted: Thu Jul 11, 2019 10:29 pm
by nilushid
Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Resolution (ETR) - The supplier has unfortunately extended the ETR for 15/07/2019 07:00 PM AEST

Exetel apologizes for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Fishing Point, NSW

Posted: Fri Jul 12, 2019 9:25 am
by judep
The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Resolution (ETR) - 15/07/2019 07:00 PM AEST

Exetel apologizes for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Fishing Point, NSW

Posted: Fri Jul 12, 2019 10:59 pm
by nilushid
Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Resolution (ETR) - The supplier has unfortunately extended the ETR for 15/07/2019 07:00 PM AEST

Exetel apologizes for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Fishing Point, NSW

Posted: Sat Jul 13, 2019 9:49 am
by rasikak
Update:

Our supplier advises that the outage has been successfully Restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.