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Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Posted: Fri Jul 12, 2019 9:23 am
by rehanj
Event Notification

Locations Affected : Mount Kuring-Gai, NSW

Products Impacted : ADSL

Supplier : The wholesale supplier for the impacted services is Telstra.

Event Start Time : 12/07/2019, 08:14 AEST

Estimated Time of Resolution : 16/07/2019, 19:00 AEST

Root cause : The root cause is unfortunately unavailable at this stage

Additional Information : Most customers in the above mentioned area may experience loss of connectivity

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Posted: Fri Jul 12, 2019 11:00 pm
by nilushid
Update:

Outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Posted: Sat Jul 13, 2019 9:50 am
by rasikak
Update:

Outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Posted: Sat Jul 13, 2019 11:16 pm
by judep
Update:

Outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Posted: Sun Jul 14, 2019 9:00 am
by IsuruB
Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Posted: Mon Jul 15, 2019 8:56 am
by judep
Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Posted: Mon Jul 15, 2019 9:46 pm
by nilushid
Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Posted: Tue Jul 16, 2019 9:32 am
by rehanj
Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Posted: Wed Jul 17, 2019 9:02 am
by judep
Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.