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Unplanned Fibre Network Outage - Hope Island , QLD

Posted: Fri Jul 12, 2019 2:08 pm
by nilushid
Event Notification

Locations Affected: Hope Island , QLD

The wholesale supplier: Opticomm

Products Impacted : Fibre

Event Start Time: 12/07/2019

Estimated Resolution : Supplier unable to provide us an Exact time of Restoration at this stage.

Root cause : Still Investigating

Additional Information: Most customers in the above mentioned area may intermittent connectivity issues

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Hope Island , QLD

Posted: Fri Jul 12, 2019 10:59 pm
by nilushid
Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Hope Island , QLD

Posted: Sat Jul 13, 2019 9:29 am
by rasikak
Update:

Our supplier advises that the outage has been successfully Restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.