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Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

Posted: Fri Jul 19, 2019 8:16 pm
by rasikak
Locations Affected: Richmand, South Yara, Balwyn and surrounding suburbs,VIC

Products Impacted : Fibre

Supplier: Optus NBN

Event Start Time: 19/07/2019 17:30 PM AEST

Estimated Time of Resolution (ETR) : The ETR is unfortunately unavailable at this stage

Root cause : The root cause is unfortunately unavailable at this stage

Additional Information : Most customers in the above mentioned area may experience a total loss of connectivity

Exetel apologizes for any inconvenience this may have caused

Re: Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

Posted: Fri Jul 19, 2019 11:14 pm
by rasikak
Event Update

Estimated Time of Resolution : We are unable to provide an Estimated time of Restoration at this stage

Root cause : The root cause is unfortunately unavailable at this stage

Exetel apologizes for any inconvenience this may have caused

Re: Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

Posted: Sat Jul 20, 2019 3:43 am
by Amila Fernando
UPDATE

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

Posted: Sat Jul 20, 2019 9:59 am
by judep
The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

Posted: Sat Jul 20, 2019 11:04 pm
by rasikak
Update

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

Posted: Sun Jul 21, 2019 3:08 am
by kaushalyap
Update :

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Possible Fibre Network Outage - Richmond, South Yara, Balwyn and surrounding suburbs, VIC

Posted: Sun Jul 21, 2019 8:47 am
by IsuruB
Update :

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

Posted: Sun Jul 21, 2019 12:53 pm
by rasikak
Update

Our wholesale supplier has advised they have arranged a fix for the service disruption and we can see most of the services are online now.

Please power cycle your modem / router and check if issues persist.

Apologies for any inconvenience caused.

Re: Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

Posted: Mon Jul 22, 2019 10:23 am
by judep
Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.