Unplanned Corporate Copper Network Outage - AAPT - VIC

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Amila Fernando
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Posts: 380
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Unplanned Corporate Copper Network Outage - AAPT - VIC

Post by Amila Fernando » Tue Aug 06, 2019 2:18 pm

Event Notification

Location Affected: Victoria
Event Start Time: 06/08/2019 14:09

Products Impacted : Copper

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Amila Fernando
Exetel Staff
Posts: 380
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned Corporate Copper Network Outage - AAPT - VIC

Post by Amila Fernando » Tue Aug 06, 2019 4:40 pm

Update

Our supplier's field operations have confirmed Fibre break near Highett. There is no estimated time of resolution yet.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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kaushalyap
Exetel Staff
Posts: 34
Joined: Tue Apr 02, 2019 1:25 pm

Re: Unplanned Corporate Copper Network Outage - AAPT - VIC

Post by kaushalyap » Tue Aug 06, 2019 8:36 pm

Update:

Our supplier advises that the outage has been successfully restored.
If your service still be experiencing issues, please power-cycle the NTU and retest the service.

Exetel apologizes for any inconvenience this may have caused.
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