Unplanned Corporate Fiber Network Outage - Telstra - WA

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SankhaB
Exetel Staff
Posts: 157
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Unplanned Corporate Fiber Network Outage - Telstra - WA

Post by SankhaB » Thu Sep 05, 2019 7:50 am

Location Affected: Western Australia
Event Start Time: 05/09/2019 03:20

Products Impacted : Fiber

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

SankhaB
Exetel Staff
Posts: 157
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Re: Unplanned Corporate Fiber Network Outage - Telstra - WA

Post by SankhaB » Thu Sep 05, 2019 9:11 am

Update

A temporary restoration has been applied. Kindly contact Exetel if your service is still offline.

NadunH
Exetel Staff
Posts: 200
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Fiber Network Outage - Telstra - WA

Post by NadunH » Tue Sep 10, 2019 1:43 pm

Update

All services will be put back to the primary trunk during the announced time-frame tonight.

Shukri
Exetel Staff
Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned Corporate Fiber Network Outage - Telstra - WA

Post by Shukri » Wed Sep 11, 2019 3:22 am

Update

A permanent fix has been applied.

Please power cycle your router/firewall if your service experience any connectivity issues.

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