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Unplanned Fibre Network Outage - Millbridge, WA

Posted: Thu Sep 19, 2019 10:02 pm
by rasikak
Event notification

Location Affected: Millbridge, WA

Event Start Time: 18/09/2019 17:00:00 (AWST)

Products Impacted : Fibre

Supplier: LBN Co

Additional Information: Some customers in the above mentioned area may experience slow speed during Peak time

Root cause : Network Equipment issue

Estimated Resolution : not yet available

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Millbridge, WA

Posted: Fri Sep 20, 2019 9:08 am
by rehanj
Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Millbridge, WA

Posted: Fri Sep 20, 2019 10:11 pm
by rasikak
Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Millbridge, WA

Posted: Sat Sep 21, 2019 9:37 am
by judep
Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Millbridge, WA

Posted: Sat Sep 21, 2019 10:28 pm
by kavindip
Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Millbridge, WA

Posted: Sun Sep 22, 2019 9:44 am
by IsuruB
Update:

The replacement Network Equipment has not yet been acquired by the Wholesale Supplier.

The Supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Millbridge, WA

Posted: Sun Sep 22, 2019 10:26 pm
by rasikak
Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Millbridge, WA

Posted: Mon Sep 23, 2019 8:39 am
by IsuruB
Update:

The Network Equipment has not yet been restored by the Wholesale Supplier.

The Supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Millbridge, WA

Posted: Mon Sep 23, 2019 10:08 pm
by kavindip
Update:

Our supplier advises the outage has been restored.

Root cause : Network Equipment failure

Please power cycle your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience caused.